General / Development

can I CHARGE MY ELECTRIC CAR?

We are pleased to announce that our development works include the installation of electric car charging ports until these are installed and operational the nearest charging port is located just over a mile away at Tesco in Carbis Bay.

You are welcome to charge your car via the lodge, please ensure you bring along any charging lead required.

do you sell vouchers?

Yes, vouchers can be purchased via our website, just follow the gift voucher link on the main menu.

Have you changed your T&C’s?

Yes, we have reduced your initial deposit to secure your booking to 30%.  This is non-refundable and will be taken to guarantee your reservations at the time of booking.  We also will require you to pay the balance of the cost eight weeks prior to your arrival (it should be noted that reminders are not sent out). For further information, please view our terms and conditions.

hOW DO I REACH UNA IF TRAVELLING BY TRAIN?

We are located 1 mile from Carbis Bay station or 4 miles from St Erth station, please phone our reception team if you would like help booking a taxi to help complete your journey.

I think i have left an item at the RESORT; do you have lost property?

Yes, we do. If you think you may have left something behind, please contact our reception team who can check our lost property in search of your item. They will be able to confirm if we have found your item.

Please note that items are kept for a maximum of three months from the date they are found. After this point, items not claimed will be donated to charity.

Please can I have an update on the development?

We are currently undertaking development works around the resort, which will include many new and exciting facilities. We sincerely hope that this will not detract from your stay, and we are doing our utmost to ensure that these works do not impact your visit. However, should you have any questions or concerns please do not hesitate to contact us.

What payment types are accepted?

We are now a cashless resort; we accept all currently accept all card types except Amex/ American Express.

Leisure

Are the changing rooms open?

Our changing rooms are open for full use. All belongings are to be stored in the lockers provided and are left at your own risk. Shoes are to be left outside of the changing rooms in the storage provided.

Do I Need to book to use the facilities?

No, we do not require you to pre–book to use the leisure facilities.

Please note access to our leisure facilities to all is subject to capacity restrictions.

How about the gym – is this open?

We are pleased to confirm that our gym is now open. All visitors may use the gym and are able to come and go during our opening hours. Please do check in and out with a member of the leisure team.

I AM A MEMBER CAN I Bring friends or family to use The Leisure Facilities?

Yes, as a member you can bring friends and family with you if they purchase a day pass.

Members can take advantage of our ½ price guest offer and bring one guest per visit at a reduced rate of £10 for an adult, £5 for a child aged 12-16 years and £2.50 for 5-11 years. Any additional guests will be charged the standard day pass rate. Please ensure you sign in and out with a team member when visiting the leisure club.

Members on a 12- or 24-month Membership are entitled to one guest per month, please check with our team to see if you qualify.

I AM NOT A MEMBER OR STAYING WITH YOU – CAN I use the Leisure Facilities?

Of course, non-members or guests are welcome to use our leisure facilities.

Upon arrival, please speak to one of our reception team who will check you in and organise a day pass for your visit.

It will be £20 for a day pass for one adult, £10 for children aged 12-16, £5 for 5-11 years and under 5s will be free of charge. Please note that towels are not included in your day pass, towels are available to hire for £2.50 per towel per day. Please ensure you sign in and out with a team member when visiting the leisure club.

Is the pool open?

We can confirm that our swimming pool is open, and swimming sessions no longer need to be booked. All visitors may use the swimming pool and are able to come and go during our opening hours. Please do check in and out with a member of the leisure team.

What is happening with my Leisure Membership?

All memberships have been reinstated and we have returned to standard operating procedures. Upon arrival, please wait at the reception desk to be signed and checked in to use the facilities. Please ensure you sign in and out with a team member when visiting the leisure club.

The Spa at Una

CAN I Come TO THE SPA AND BOOK TREATMENTS?

Yes, our team would be glad to assist you with booking a treatment in our spa, please visit our reception desk on arrival. Alternatively, you can view our treatment menu and book online using the book now button.

Our spa is open Monday to Friday 10am-6pm and Weekends 10am – 5pm.  

Do i need to PRE-PAY for treatments?

Yes, we do require for pre-payment for your treatments to guarantee your reservation.

do you offer men’s treatments?

Yes, our team would be glad to assist you, please visit our reception desk on arrival. Alternatively, you can call our team on 01736 257000 or email [email protected].

I am pregnant or have a PRE EXISITING-MEDICAL condition, can I have a treatment?

Yes, our team would be glad to assist you with booking a treatment in our spa, please visit our reception desk on arrival. Alternatively, you can call our team on 01736 257000 or email to book [email protected]. Our spa is open Monday to Friday 10am-6pm and Weekends 10am – 5pm. 

What is the cancellation policy for spa bookings?

We ask that you make any cancellations or changes to your treatments at least 48 hours prior to your scheduled appointments to avoid a charge. Cancellations made with less than 48 hours’ notice or failure to show for an appointment will be charged in full.

Will the sauna and steam room be open?

We are pleased to confirm that the sauna and steam rooms are open.

Una Kitchen

I am not staying with you or a member, CAN I visit UNA KITCHEN?

UNA Kitchen is open to non-members and guests serving Breakfast, Lunch and Dinner. Our bar and lounge is open for drinks, coffee and cake throughout the day. We also welcome well behaved dogs at Una Kitchen. We advise booking to avoid disappointment. Bookings can be made online via our website Una Kitchen or by calling us on 01736 257000

Your Stay

Are you dog friendly?

Yes, we are very much a pet-friendly resort. Please contact us prior to booking your pet-friendly accommodation to check availability and confirm any additional charges. We kindly ask that all dogs are kept on a lead when walking around the resort, are not left unattended in the lodges and are kept off the furniture in both the lodges and Una Kitchen. Full pet T&C’s can be found within the booking T&C’s.
Please note all pet friendly lodges are deep cleaned ahead of our next arrivals.

Are you taking bookings for locals?

We are excited to, again, be welcoming locals to our leisure club and restaurant – bookings can be made by calling us 01736 257000.

Can i bring more than one car?

Parking is limited to one space per lodge however you are more than welcome to leave a second vehicle in our main car park area.

Can I use the resort facilities before I check in and after I check out?

Of course, please speak to one of our reception team who will check you in so you can use the facilities.

Can we arrange for groceries to be delivered to our lodge?

Yes, all major local supermarkets will deliver to us here at Una, we do however ask that you are present to meet your delivery as our team are unable to accept deliveries on your behalf.

HAVE YOU CHANGED YOUR booking T&C’S?

Yes, we have reduced your initial deposit to secure your booking to 30%.  This is non-refundable and will be taken to guarantee your reservations at the time of booking.  We also will require you to pay the balance of the cost eight weeks prior to your arrival. For further information, please view our terms and conditions.

we are traveling with young children, do your lodges have travel cots and HIGHCHAIRS?

We are sorry but we are unfortunately unable to provide cots and highchairs, we are however able to recommend a local hire company who will be able to assist you with any additional requirements. Please contact our reservations team who will be happy to help.

What Are your reception opening hours?

Our reception is open from 7am through to 7.30pm Tuesday to Sunday, and 7am to 6.30pm on a Monday and a member of our team will always be available to assist you between these hours.