We are pleased to confirm that UNA Resort is open.

The below FAQs cover our hotel operations, in line with current Government advice from Monday 13th December 2021.

Frequently Asked Questions

What happens if I become unwell whilst staying with you?

Should you test positive with either a lateral flow or PCR, we kindly request that you inform us via telephone as soon as possible. We can then discuss the situation and make arrangements for your departure. This will also enable us to keep our staff and future guests safe by allowing us time to arrange the necessary deep clean of your accommodation.

Is the pool open?

We can confirm that our swimming pool is open, and swimming sessions no longer need to be booked. All visitors may use the swimming pool and are able to come and go during our opening hours. Please do check in and out with a member of the leisure team.

Are the changing rooms open?

Our changing rooms are open for full use. All belongings are to be stored in the lockers provided and are left at your own risk. Shoes are to be left outside of the changing rooms in the storage provided.

How about the gym – is this open?

We are pleased to confirm that our gym is now open. All visitors may use the gym and are able to come and go during our opening hours. Please do check in and out with a member of the leisure team.

What is happening with my Leisure Membership?

All memberships have been reinstated and we have returned to standard operating procedures. Upon arrival, please wait at the reception desk to be signed and checked in to use the facilities. Please ensure you sign in and out with a team member when visiting the leisure club.

I am not a member or staying with you – can I come and swim?

Yes, non-members can visit the swimming pool.

For our day guests wishing to use the facilities, it will be £20 for a day pass for one adult, £10 for children aged 12-16, £5 for 5-11 years and under 5s will be free of charge. As a member you can bring one guest with you at a reduced rate of £10 for an adult, £5 for a child aged 12-16 years and £2.50 for 5-11 years.
Upon arrival, please wait at the reception desk to be signed and checked in to use the facilities. Please ensure you sign in and out with a team member when visiting the leisure club.

Can I go to the spa and book treatments?

We are pleased to confirm our spa treatment rooms are open and have returned to standard operating procedures. Upon arrival, please wait at the reception desk to be signed and checked in to use the facilities. Please ensure you sign in and out with a team member when visiting the leisure club.

Will the sauna and steam room be open?

We are pleased to confirm that the sauna and steam rooms are open.

Can I eat in Una Kitchen and what times will I be able to dine?

We are pleased to confirm that UNA Kitchen is now open. Booking is advised to avoid disappointment. Bookings can be made online via our website Una Kitchen or by calling us on 01736 257000.
Face coverings are preferred but not a requirement.

Are you taking bookings for locals?

We are excited to, again, be welcoming locals to our leisure club and restaurant – bookings can be made by calling us 01736 257000.

Do I need to wear a face-covering inside the resort?

In accordance with the latest government regulations face coverings are required to be worn in all public areas except in Una Kitchen, while food and beverages are being consumed.

Have you changed your T&C’s?

Yes, we have reduced your initial deposit to secure your booking to 30%.  This is non-refundable and will be taken to guarantee your reservations at the time of booking.  We also will require you to pay the balance of the cost eight weeks prior to your arrival (it should be noted that reminders are not sent out). For further information, please view our terms and conditions.

Are you still taking dogs?

Yes, we are very much a pet-friendly resort and will continue to deep clean our pet-friendly lodges as usual.  Please contact us prior to booking your pet-friendly accommodation to check availability.

Please can I have an update on the development?

Improvement works, including the creation of many new and exciting facilities ready for your next visit from autumn 2022, are underway on land adjacent to Una. We are doing our utmost to ensure that these works do not impact your visit and remain confident that this will not detract from your stay.