The lodges, swimming pool, gym and spa at Una St Ives are now open. UNA Kitchen is due to reopen on Monday 17th May, subject to government guidelines.
The below FAQs cover our resort operations when we are open, in line with current Government advice.
Frequently Asked Questions
Is the pool open?
We can confirm that our swimming pool is now open. In order to ensure the safety of our guests, we are offering 1hr bookable swim sessions. There is a limit on the number of groups at one time. Pool sessions can be booked by calling the reception desk on 01736 257000. This will be based on a first come first serve basis. If for any reason you no longer wish to attend your swim session, please telephone us to let us know.
Are the changing rooms open?
The changing rooms will remain closed. Due to the layout of our leisure club and size of our changing rooms we will be creating a one-way system and we therefore ask that you arrive “swim ready”. This also means you can use all your 60 minutes having fun in the pool, not changing. Guests may wish to bring their own robe. An allocated space will be provided poolside for belongings. There is a hand sanitiser station before/after you get to the pool.
How about the gym – is this open?
We are pleased to confirm that our gym is now open. The gym is available to book for use in 1hr sessions. During lockdown we have invested in a full UV-C system that is operated by the staff after every bookable gym session. This ensures all surfaces are sterilised (for all bacteria and viruses to a 99.9% efficiency) following a users visit. We also have an additional air sanitiser working 24/7 which removes bacteria from the air as well as materials for self-sanitizing after equipment use.
What is happening with my Leisure Membership?
Leisure membership for those that don’t wish to return just yet has been paused. For those that do wish to return we are asking all members to pre-book allocated sessions for use of either the swimming pool or the gym. Changing room use will remain limited for the time being and therefore we will be asking our members to arrive ready.
We plan to reinstate memberships, for those that wish to remain paused at this time, on 21st June or when the 3rd step of the government’s roadmap is permitted. We hope that this will coincide with changing rooms being allowed to reopen and a return to standard operating proecedures.
I am not a member or staying with you – can I come and swim?
We will be releasing last minute availability for swim sessions to those not staying at Una or members. These swim sessions can only be booked within 24hrs of the desired time, are subject to availability and can be done by calling 01736 257000 and speaking to one of our reception team. Prices are £7.50 per adult and £5 per child, for a 60-minute limited-capacity session.
Can I go to the spa and book treatments?
We are pleased to confirm our spa treatment rooms are now open. Our therapists are following government guidance coupled with industry best practice and recommended systems of procedures from Elemis and we are committed to offering the very best pamper experience to residents and locals, within those guidelines.
Can I eat in Una Kitchen and what times will I be able to dine?
We are planning to open UNA Kitchen on Monday 17th May, subject to government guidelines. Once we are able to reopen we will only be permitting pre-booked reservations in Una Kitchen to ensure there is sufficient space and time for all guests to enjoy their meals. Bookings can be made online via our website Una Kitchen or by calling us on 01736 257000.
Are you taking bookings for locals?
We are excited to, again, be welcoming locals to our leisure club - bookings can be made by calling us 01736 257000.
Do I need to wear a face covering inside the resort?
In line with the latest Government directives, face coverings should be worn in the public areas of the resort. However face coverings are not required when seated in the restaurant or bar area where we operate table service for food and drinks. Children up to the age of 11 are not required to wear face coverings. Further information will be provided by the resort team upon arrival.
Have you changed your T&C’s?
Yes, we have reduced your initial deposit to secure your booking to 30%. This is non-refundable and will be taken to guarantee your reservations at the time of booking. We also will require you to pay the balance of the cost eight weeks prior to your arrival (it should be noted that reminders are not sent out). For further information, please view our terms and conditions.
How do I check in and check out?
When lodges are open the resort will be providing an in-Lodge Check in and Check out service only, to ensure guests can arrive and depart with ease. We’ve updated our pre-arrival communications to provide additional information relating to health and hygiene so that upon arrival you are fully prepared for your stay.
Are you still taking dogs?
Yes, we are very much a pet friendly resort and will continue to deep clean our pet friendly lodges as usual. Please contact us prior to booking your pet friendly accommodation to check availability.
Please can I have an update on the development?
Improvement works, including the creation of many new and exciting facilities ready for your next visit from autumn 2021, are underway on land adjacent to Una. We are doing our utmost to ensure that these works do not impact your visit and remain confident that this will not detract from your stay.